Delivery and payment | Emlid Store

Payments only via PayPal. For other options, check the list of our dealers.

Delivery and payment

Payment

What forms of payment do you accept?

Online, we only accept PayPal. All transactions are in USD (United States Dollars). It usually takes a couple of seconds for money to arrive via Paypal.

If you represent a legal entity, a bank transfer option is available for you. Please contact us at sales@emlid.com to make an order.

Final order price includes all costs except import taxes and duties, which are usually paid upon receipt of the goods. If you don’t know your country’s import terms, please contact your local customs office for the info.

For universities: Purchase Orders

Place an order via info@emlid.com to receive an official quotation/invoice.


Shipping

How long does it take for a parcel to arrive?

Orders are normally shipped in 2 business days once we receive a full payment. All orders are shipped from our warehouse in Hong Kong. Delivery by the express carriers like DHL Express, UPS, TNT Express Battery and FedEx usually takes approximately 7 business days, Registered Mail and Airpost — 4-6 weeks. The shipping lead time may vary depending on the destination country. You can contact us to know the exact shipping time for your order.

As soon as the order gets shipped, you will receive an email with a tracking number.

Sometimes a product can be out of stock, you will then see «On backorder» status for this product. You can find the estimated shipping date in the product description.

What should I do if the shipping address is incorrect?

Contact us immediately when you find a mistake. After shipping the order, we can’t do anything about it.

Can I buy Emlid devices in my country?

Emlid has dealers all around the world. Go to the page with the list of dealers, find the desired product and see if somebody sells it in your country or nearby.


Refund and replacement

How can I cancel my order?

Money will be refunded if you cancel your order during the first 2 hours after it was made. If the parcel was shipped we can only replace an item if it is proven to have a manufacturing defect.

What to do if the product is malfunctioning?

If device doesn’t work properly — contact us. We will help you with troubleshooting and will arrange a replacement, if needed. Warranty period is 60 days for Navio2 and Reach M+/M2, and 1 year for Reach RS+/RS2.

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