Delivery and payment | Emlid Store

Delivery and payment

Payment

What forms of payment do you accept?

Online, we only accept PayPal. All transactions are in USD (United States Dollars). It usually takes a couple of seconds for money to arrive via Paypal.

If you are an organization you can pay with a bank transfer. Please contact us at sales@emlid.com to make an order.

Final order price includes all costs except import taxes and duties, which are usually paid upon receipt of the goods. If you don’t know your country’s import terms, please contact your local customs office for the info.

For universities: Purchase Orders

Place an order with direct bank transfer as payment method. Then write to us on sales@emlid.com to proceed with ordering without prepayment.


Shipping

How long does it take for a parcel to arrive?

Orders are normally shipped in 1 business day after we receive a full payment. All orders are shipped from our warehouse in Hong Kong. Delivery by DHL and FedEx usually takes 2-5 days, Registered Mail and Airpost — 3-5 weeks. After the order gets shipped, you will receive an email with a tracking number.

Sometimes a product can be out of stock, you will then see «On backorder» status for this product. You can find estimated shipping date in the product description.

What should I do if the shipping address is incorrect?

Contact us immediately when you find a mistake. After shipping the order, we can’t do anything about it.

Can I buy Emlid devices in my country?

Emlid has more than 20 dealers around the world. Go to the page with the list of dealers, find the desired product and see if somebody sells it in your country or nearby.


Refund and replacement

How can I cancel my order?

Money will be refunded if you cancel your order during first 2 hours after it was made. If the parcel was shipped we can only replace an item if it is proven to have a manufacturing defect.

What to do if the product is malfunctioning?

If device doesn’t work properly — contact us. We will help you with troubleshooting and will arrange a replacement, if needed. Warranty period is 60 days for Navio2 and Reach, and 1 year for Edge, Reach RS+, and Reach RS2.

Choose your
Emlid device

RTK receivers

Emlid offers single-band receiver Reach RS+ and multi-band receiver Reach RS2. Both units are suitable for working in RTK and PPK modes, allow to perform PPP and use NTRIP for correction output. You can also purchase the survey kit: rover and base unit in a set, all ready for work immediately.

UAV

For working with UAV, order Emlid’s GNSS module Reach M+ or Reach M2 to connect to your drone. Suitable for both RTK and PPK, Reach M+/M2 are available in UAV mapping kits and UAV RTK kits.

Autopilots

Navio2 helps you turn your Raspberry Pi into a drone controller. Autopilot HAT 
for Raspberry Pi powered by ArduPilot and ROS, Navio2 tracks GPS, GLONASS, Beidou, Galileo and SBAS satellites and allows you 
to run missions and stream video from 
the drone.

Online Store and
Local Dealers

You can either buy Emlid products online in our online shop or order the Reach receiver from the official local dealer. We have local dealers in more than 20 countries: visit the list of dealers, find the desired product and see if somebody sells it in your country or nearby.

In Emlid online store you can find

  • Affordable and easy-to-use RTK receivers with up to a cm precision 
and high accuracy
  • Modules and adapters for autopilots
  • Various accessories for a comfortable 
and accurate survey

Payment and shipping

For online orders, we only accept PayPal transactions in USD. The final price doesn’t include import taxes and duties. For more details on payment and shipping specifics see the delivery and payment page.

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