You will receive an automatic reply from us with order confirmation to your email address. Please note that we may reject/cancel the purchase order even after the automatic order confirmation you received. The rejection/cancellation of the purchase order usually may be made only for various material reasons (restrictions to delivery to certain countries, absence of certain Goods etc.). Please treat this with understanding.
Online, we accept only Visa and Mastercard credit cards. All transactions are in EUR (Euros). It usually takes a couple of seconds for money to reach us.
Place an order via firstname.lastname@example.org to receive an official quotation/invoice.
Orders are normally shipped within 1-2 business days once we receive a full payment. All orders are shipped from our warehouse in the Netherlands. Delivery by the express carriers like DHL, FedEx, UPS and YunExpress usually takes approximately 1-3 business days and around 5-7 business days by regular postal services. The shipping lead time may vary depending on the destination country. Please note, that the delivery date and delivery period specified by us are purely indicative and are not of the essence. You can contact us to know the exact shipping time for your order.
As soon as the order gets shipped, you will receive an email with a tracking number.
Sometimes a product can be out of stock, you will then see «On backorder» status for this product. You can find the estimated shipping date in the product description.
Contact us immediately when you find a mistake. After shipping the order, we can’t do anything about it.
Only Buyer or a third party directly specified in the purchase order can receive the ordered Goods.
Please note, in order to avoid cases of fraud, when delivering prepaid Goods, the person delivering the Goods may request a document proving the identity of the recipient, as well as specify the type and number of the document provided by the recipient on the purchase order receipt.
Money will be refunded if you cancel your order during the first 2 hours after it was made. If the parcel was shipped we can only replace an item if it is proven to have a manufacturing defect.
If device doesn’t work properly — contact us. We will help you with troubleshooting and will arrange a replacement, if needed. Warranty period is 60 days for Reach M+/M2, and 1 year for Reach RS+/RS2+/RX.